As shown in the results of a recent HIMSS Media survey, simply seeing a hurdle is typically easier than clearing it. Although respondents could easily identify IT-related problems, few recognized solutions, such as how to deliver better ITSM results and satisfaction.
In looking to move beyond the status quo, this executive summary focuses on:
The top five IT service management challenges
How to minimize the strain on health IT resources
How to more efficiently and effectively manage tickets and projects